Return Policy

1. General Information

As TOKAT SAFİ TARIM LTD. ŞTİ., we have established return conditions to ensure your satisfaction with the products you purchase. These conditions provide information on how return processes are conducted and the applicable requirements.

2. Right of Withdrawal

The buyer may exercise the right of withdrawal within 14 days from the delivery date of the product without providing any reason. To exercise the right of withdrawal, the following conditions must be met:

• The product must be unused, undamaged, and in its original packaging.
• The product must be returned with all its accessories and documentation.

3. Return Process

The following steps must be followed to complete a return process:

1. Withdrawal Notification: To exercise the right of withdrawal, you must submit your return request in writing or via email ([email protected]).

   
   

2. Sending the Product: After your return request is approved, you must send the products to our address within the specified period (14 days).

   
   

3. Return Address:

   
   
   • TOKAT SAFİ TARIM LTD. ŞTİ.
   • Karşıyaka Mah. Geksi 13. Sk. No: 24/A, Tokat
   
   

4. Return Fees

The shipping cost for returns is the responsibility of the buyer. Before returning the product, the shipping costs must be covered by the buyer.

5. Completion of the Return Process

Once the returned products reach us, they will be inspected. If the products are determined to meet the conditions specified above, your payment will be refunded within 14 days after the return process is completed.

6. Non-Returnable Products

The following products cannot be returned:

• Used or unsealed products
• Products customized for the buyer

7. Contact Information

For any questions or requests regarding the return process, you can contact us:

• Email: [email protected]
• Phone: +90 (532) 440 14 86

8. Policy Changes

The company reserves the right to update these return conditions. Changes will be effective as of the date they are published on our website.